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E-Commerce Order Fulfillment & Customer Service Specialist $80K - Full Time

FTDIWEST - Riverside, CA


Posted on 11/30/21 (Ref: )

E-Commerce Order Fulfillment & Customer Service Specialist $80K - Riverside, CA - FTDIWEST


E-Commerce Order Fulfillment & Customer Service Specialist



Compensation: $75 - 85K /yr

Job Description:

We are a large, multi-facility 3PL operation, looking for a highly motivated E-Com Order Fulfillment and Customer Service Specialist. This person will act as a liaison between our customers and our E-com fulfillment teams at our facilities. This individual will be responsible for all processes from order placement to order shipment, ensuring that all orders are. fulfilled in a proper and timely fashion. This position reports into the Director of Customer Service.

Job Requirements:
  • 1-3 years experience in an E-Commerce fulfillment Center, preferably in the apparel, accessories and shoe business.
  • Hands on experience at using multiple computer systems and related technologies
  • Strong and proven communication skills
  • Must be able to communicate with customer base as well as multiple departments within the organization.
  • Ability to prioritize tasks as well as multi-task, shifting easily as business needs require
  • Personality characteristics that allow you to thrive in a fast paced, continually growing environment.

Tasks:
  • Strategically identify order issues as they arise in various platforms
  • Solve and respond to customer inquiries and issues in a timely manner via email or phone.
  • Identify order/entry issues within the Company's Warehouse Management System (WMS)and resolve collectively with customer service manager;
  • Track customer inventory and provide daily/weekly reports;
  • Execute solutions for any/all order issues in established E-Com tracking systems;
  • Report any customer service-related issues to the Director of Customer Service as well as all required

Apply Online Below

E-Commerce Order Fulfillment & Customer Service Specialist $80K - Riverside, CA - FTDIWEST


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