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Import Coordinator - Full Time

Hankyu Hanshin Express (USA), Inc. - Addison, IL

Posted on 06/17/22 (Ref: ILKyMGcC8L-182441326)

Import Coordinator - Addison, IL - Hankyu Hanshin Express (USA), Inc.

This position is responsible for handling various customers' requests and inquiries. Also is responsible for managing and directing customer service team staff to support all products and service lines.

• Handles orders from Import.
• Receives and reviews shipping documents for conformity to tariff and customs regulations.
• Sends the shipping pre-notifications to customers prior to shipments' arrival.
• Issues billing for triangle shipments and domestic transportation and mails them out.
• Issues arrival notice to broker team.
• Communicating with overseas agent.
• Sends invoices to customers and overseas agents as requested.
• Contacts the trucking companies to arrange pick-up cargos from customer's warehouse or other locations to the company warehouse.
• Responsible to coordinate trucking schedule and makes any adjustment as needed.
• Makes sure that all paperwork is completed in compliance with customs regulations.

• Contacts with customers and/or overseas agents by e-mail, phone, or in person.
• Provides quotation to the customer and rate to other branches/oversea offices.
• Assists sales and operation with billing, resolution of service issues and customer complaints.
• Tracks the shipments and announce customers and overseas agents for shipment status.
• Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment.
• Coordinates and directs operations team/overseas agent for air and ocean traffic as well as all documents on forwarding and distribution service.
• E-mails necessary shipping information to the customers, Japan and other parties after completing export documentation.
• Creates new files, inputs freight, terminal, document, com and any additional fees and charges; Requests checks as needed.
• Creates debit invoices for customers for provided invoices; Issues invoices to customers.
• Assembles imports brokerage and breakbulk clearance documents for debit invoicing, customs and import files.
• Breaks down document pouches and consolidation shipments as needed; Prepares manifests as needed.
• Processes T.E. entries, prints delivery orders, prints authority to make entry letters, etc.
• Prepares calculations and reports as needed; Updates and maintains specified spreadsheets.

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned management.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to management for solution.
• Maintains good communication with other managers, staff & outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

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