Success Stories
Customer Supply Chain Coordinator
Wilkes Barre, PA
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Post Date: 05/15/19 Company: Mondelez International
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: PAEx2S4Xm8

Mondelēz International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000 colleagues around the world are key to the success of our business. Great people and great brands. That's who we are.

Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Customer Service & Logistics

Customer Service & Logistics (CS&L) is where you'll integrate our end-to-end demand-driven supply chain. Working "from farm to shelf," you'll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

Purpose of role

The Customer Service Coordinator is the primary point of contact for order management activities with internal and external stakeholders. The primary responsibility is to ensure accuracy and timeliness of sales orders by coordinating activities with groups including but not limited to B2B, Sales Services, Forecasting, Product Supply, Financial Services, Sales, and the External Customer

Main Responsibilities

  • Accountable for focus on customer relationships with an emphasis on ensuring on-time delivery and accuracy of quantities and pricing.
  • Requires the ability to exercise independent thinking to meet the demands of customer service.
  • Manage the coordination of Distribution, Inventory Replenishment and Transportation for a seamless process to the customer
  • Follow initiatives to meet KPI metrics, including Avg Days Late (ADL), invoice accuracy, CFR and Order Compliance
  • Provide updates and communications as required. Send cuts reports to stakeholders with root cause analysis
  • Handle accounts that are deemed as high volume or needing special attention
  • Schedule receiving appointments where applicable
  • Observe promo calendar to understand customer future needs, working with supply and demand teams to ensure orders fill in full and track post event results (CFR/OTD)
  • Maintain and update customer profiles for ease of information access

Career Experiences Required & Role Implications
  • Customer Service, Replenishment, Transportation, Financial Service
  • College Degree Preferred
  • Peer Relationships
  • Learning on the Fly
  • Self-Knowledge
  • Planning
  • Problem Solving
  • Informing

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.

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