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Tool Repair Associate - Full Time

HD Supply - Orem, UT


Posted on 11/08/19 (Ref: UTOD08GpgN)

Tool Repair Associate - Orem, UT - HD Supply

Company Overview

HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion - all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Responsible for facilitating the tool repair lifecycle for customers.

Major Tasks, Responsibilities and Key Accountabilities

  • Checks in tools received for repair and enters sales orders into system.
  • Provides technicians with repair orders in need of parts and labor estimates and communicates estimates to customers.
  • Orders parts for repair or attempts to sell new tools when repairs are too costly.
  • Sends repairs beyond scope of technicians to appropriate repair facility or manufacturer.
  • Works with outside sales persons to take tool repair orders and give timely estimates on when tools will be repaired.
  • Updates orders in system to maintains accurate freight costs.
  • Closes repair orders in system when complete and ships repaired tools back to customers.
  • Issues purchase orders as needed.

Nature and Scope

  • Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
  • None.

Work Environment

  • Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
  • Most of the time is spent sitting in the same position or standing/walking and/or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
  • No travel required.

Education and Experience

  • HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details

Preferred Qualifications

PRID

PRID150

Job ID 2019-34896

Business Unit Construction Industrial WC

Functional Area Operations

Remote Position? No

Position Type Full-Time

Posting Location : Postal Code 84058

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

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