Canada - BC - Richmond
Graymont is an emerging global leader in the production and supply of lime and limestone products. With operations across North America and a recent expansion to New Zealand, Graymont's growing business focuses on technology and application innovation. To achieve this, Graymont supports the training and development of its employees and gives them opportunities to explore their careers across Graymont's technological, engineering, environmental and finance functions, among others. Employees at Graymont receive competitive compensation and health care benefits and may also qualify for financial support for ongoing learning and development to help them reach their full potential. Graymont's Information Services department is instrumental in delivering on Graymont's strategy, exposing employees to information, technology, and opportunities they might not see in other companies. Visit www.graymont.com to find out more.
Reporting to the Infrastructure Manager, this position is responsible for the provisioning and support of network services as well as the configuration of enterprise network equipment (routers, switches, wireless access points, etc..) to provide connectivity for all Graymont network clients. The position works within a team and with multiple outside vendors and internal expertise to ensure these services are installed and meet Graymont's technology requirements. The position will also be responsible for documenting any changes and communicating those to the group. Performing this work outside normal working hours may be requested occasionally to ensure client downtime is minimal.
- Serve as a technical specialist for network problems and emergencies.
- Analyze and resolve technical problems for established networks.
- Implement and test network hardware and software upgrades.
- Install, configure and maintain network components.
- Consult with customers to evaluate requirements and recommend designs.
- Develop network documentation, training, and guidance to computing system clients and programmers.
- Conduct technical research on network upgrades and components to determine feasibility and compatibility with current system.
- Analyze network solutions for short, medium, and long-range network projects.
- Determine and plan layout for new hardware or modifications to existing layout.
- Work as a team member with other technical staff to ensure connectivity and compatibility between systems.
- Collaborate with vendor's support teams to resolve complex network problems.
- Document network problems and resolutions for future reference.
- Experience with network security, wireless infrastructure, WAN optimization and network monitoring tools.
- Extensive experience supporting enterprise LAN switching technologies with demonstrated knowledge of supporting Spanning-Tree, VLANs, QoS, SNMP, sFlow/NetFlow, etc.
- Strong understanding of structured cabling infrastructure including CAT5/6, Fibre Optics media in both Outside Plant (OSP) and Inside Buildings.
- An extensive knowledge of industry standard hardware and software.
- Follows established policies and procedures, problem and change management in order to minimize business downtime and reduce risks.
- An ability to explain technical information to non-technical people.
- A good business understanding.
- Team working experience.
- High customer focus.
- Good project management skills.
- A methodical and analytical approach.
- Knowledge of ITIL practices would also be an asset.
- A degree in Computer Science, or equivalent IT education and experience.
- Minimum 5 years of work-related experience in a large complex enterprise IT environment.
- Demonstrated Expert level knowledge of Network Security and Networking technologies.
- Experience with Checkpoint and Firewall management.
- Experience with VMware, Citrix and Riverbed virtual network environments.
- CCSA, CCSE, CCNA or CCIE certification an asset.
- ITIL certification an asset.
- Working conditions are normal for an office environment with some work required in a plant/manufacturing environment.
- Responsibilities may require evening and weekend work in response to needs of the systems being supported.
- Ability to travel regularly on company business, including between Canada and the US and potentially internationally. As much as 50% travel required.
- Have a valid driver's license