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Inventory Solutions Associate - Full Time

HD Supply - Seattle, WA


Posted on 09/22/22 (Ref: WACMcmco2v)

Inventory Solutions Associate - Seattle, WA - HD Supply

Job Summary

Responsible for assisting with counter sales and customer service.

Major Tasks, Responsibilities, and Key Accountabilities

  • Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.
  • Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
  • Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required.
  • Communicates product features, benefits, and warranty policy information to customers.
  • Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems).
  • Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
  • Ensures merchandise displays are stocked and clean.
  • May perform other duties as assigned

Nature and Scope

  • Refers complex, unusual problems to supervisor.
  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
  • None.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Typically requires overnight travel less than 10% of the time.

Education and Experience

  • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Inventory Solutions Associate - Seattle, WA - HD Supply


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