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Fabrication Order Associate - Full Time

HD Supply - New Braunfels, TX

Posted on 01/23/23 (Ref: TXKHO3WfC9)

Fabrication Order Associate - New Braunfels, TX - HD Supply

Job Summary

Responsible for beginning, mediating, and completing the Fabrications order process.

Major Tasks, Responsibilities, and Key Accountabilities

  • Serves as liaison between sales department, customers, and the fabrication warehouses regarding order status and issues.
  • Processes the concessions portion of team's returns and serves as second tier support for escalated returns to ensure final resolution.
  • Acts as initial triage for inbound requests, processing RFIs accordingly, and assigning to the appropriate product queue for processing
  • Provides support for account groups requiring compliance (i.e. Government, Web, Personalized, etc.).
  • Provides support for strategic projects.
  • Serves as point of contact for departmental escalation email group.
  • Assists with system testing for departmental product updates.
  • Performs other duties as assigned.

Nature and Scope

  • Refers complex, unusual problems to supervisor.
  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
  • None.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • No travel required.

Education and Experience

  • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Fabrication Order Associate - New Braunfels, TX - HD Supply

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