Customer Service Representative

We are pleased to offer the position of Customer Service Representative at our Torrance, California office.

The position is available for immediate appointment. Qualified candidates will be offered a competitive salary and comprehensive benefits package.

Professional Experience:

• Minimum 3 years of experience working for a freight forwarding company handling all stages of import operations from initiation to completion. Only candidates meeting this minimum qualification are eligible to apply.
  
• Prior experience in handling consolidated cargo is essential.
  
• Familiarity with customs regulations and the importance of compliance and minimizing disruptions.
  
• In-depth understanding of shipping regulations, including customs procedures and documentation requirements.
  
• Proven track record of customer satisfaction, including relationship-building.
  
• Experience handling cross-border moves.
  
• Ability to work in high-pressure environments.
  
• Experience negotiating rates with carriers, trucking companies, and vendors in general.
  
• Proficiency in technology.

Professional Attributes:

• Customer-focused and welcoming personality.
  
• Ability to understand and resolve problems to the benefit of both the customer and the company.
  
• Team player with the ability to collaborate effectively with others.
  
• Easygoing and approachable demeanor.
  
• Strong communication skills.
  
• Positive attitude.